Privacy policy
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At Tiktaalik Dev we are aware that you are trusting in us when using our website or products, and that this means we must live up to the expectation of protecting the information we collect from you.
In this Privacy Policy we hope to clearly explain what information we collect, why we do that and how you can update, manage, and delete it. By visiting our website or using our products or services in any manner, you acknowledge that you accept the practices and policies outlined in this document, and you hereby consent to our collection, use, and sharing of your information according to the following stipulations.
Effective since the 12th of November of 2020
At tiktaalik Dev we build software and websites, hence the information we collect is intended to help us in providing you with products and services.
If you have any questions about this Privacy Policy, you can contact us at
What does this Privacy Policy applies to?
This Privacy Policy applies to all of the services and products offered by Tiktaalik Dev and covers our treatment of personally identifiable information that we collect when you use our website and/or purchase products from us. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this one.
On the other hand, this policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. Especifically, it does not apply to:
- The information practices of other companies and organisations that advertise our services and/or products
- Services offered by other companies or individuals, including products or sites that may be linked to from our services.
Changes to this policy
We may change this privacy policy from time to time. However, we will not reduce your rights under this privacy policy without your explicit consent. We will always indicate the date when the last changes were published and we will offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, an email notification of any changes to this privacy policy).
Information that Tiktaalik Dev collects
We want you to understand the types of information we collect as you use our website and/or purchase our products or services.
Esentially, we collect information that helps us to provide a better service to you, and for billing purposes. We also collect information if it's required for tax or legal purposes and we treat it as personal information, hence worthy of keeping it safe.
In particular, we collect two diffrent kinds of information from you at different stages of our interaction with you: when browsing our website and when you become a client.
On one hand, when you browse our website we collect anonymous information that doesn't track back to you in a personal manner, but instead simply allows us to do some analytics on the traffic our website receives so that we might understand what contents are relevant to users. This information might include:
- Your browser and device type
- Operating system
- Broad geographical location (based on your IP address)
- Date, time and referrer URL of your request.
This kind of information is mostly sourced from what your web browser provides to us or to Google Analytics through the use of cookies and server logs. In this context, cookies are text identifiers that Google Analytics sends to your web browser to allow it to recognise your browser so that it can then tell us how (and when) are pages in our Website being visited. You may be able to change your browser's preferences to prevent or limit your acceptance of cookies, though this might limit your use of some website features. Please be aware that this privacy policy doesn't specifically cover the use of cookies by third parties (such as Google Analytics), therefore you should read their policies instead.
On the other hand, when you create a client account, you provide us with personal information that includes your name, email and a password. You can also choose to add a phone number or an address to your account. Based on this data, we may contact you by email or other means. For instance, we may send you promotional offers or communicate with you about your use of the website.
We do not knowingly collect or solicit personal information from anyone under the age of 14 or knowingly allow such persons to register for our services or products. Hence, if you are under 14, please do not attempt to register or send ANY information about yourself to us.
In the event that we learn that we have collected personal information from a child under age 14 without verifiable parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 14, please contact us at
Why we collect data
We use data to for the purposes of:
Providing our products and/or services
We use your information to deliver our services, such as allowing you to download one of our products or to provide content that is more relevant to you as a client or visitor of our website. We also might ask information to allow us to answer your queries in our helpdesk service.
Measuring the performance of our website
We use some data for Google Analytics to understand how our website is used. For example, we analyse data about your visits to our site to do things like optimise product design.
Communicate with you
We use information like your email address, to directly interact with you. For example, we may send you a notification about upcoming changes or improvements to our services. And if you contact us, we’ll keep a record of your request as we help solve any problems you might encounter.
Managing, reviewing, and updating your information
Of course, upon your request we will be glad to update any personal information that you may deem necessary. Furthermore, if that's what you want, we will also delete any personal information as long as current legislation doesn't prevent us from doing so. For instance, this could happen to fulfill our tax obligations of record keeping.
Ways to review & update your information
Should you require that we provide a copy of your personal information, or to modify anything, or even delete it, please send us a request to
When we share your information
We do not share your personal information with companies, organisations or individuals outside of our company except in the following cases:
With your consent
We’ll share personal information to other parties when we have your consent. For example, if as part of future service or product we might give you the option to share contents then we’ll ask for your explicit consent to share any sensitive personal information.
For legal reasons
We will share personal information to other parties if we deem necessary to access, use, preserve or disclose information to:
- Meet any applicable law, regulation, legal process or enforceable governmental request
- Detect, prevent or otherwise address fraud, security or technical issues
- Protect against harm to the rights, property or safety of our company, our staff, our users or the public as required or permitted by law
- We may share non-personally identifiable information with our partners – such as publishers, advertisers or developers. We also allow specific partners (e.g. Google Analytics) to collect information from your browser or device for measurement purposes using their own cookies or similar technologies.
Business transfers
Eventually, we may someday choose to buy or sell assets, and in these types of transactions is usual that customers' information is a business asset as well, hence it is also transferred to the new owners. However, if we are involved in a merger, acquisition or sale of assets, we’ll continue to ensure the confidentiality of your personal information and notify all affected users before their personal information is transferred or becomes subject to a different privacy policy.
Protection of our busines and other parties
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to:
- Comply with the law or a court order
- Enforce or apply our Terms and Conditions and other agreements
- Protect the rights, property, or safety of our company, our employees, our users, or others. This includes exchanging information with other companies and organizations for purposes of fraud protection and reduction of credit risk.
Keeping your information secure
If we ever detect something that we think you should know about, we’ll notify you as soon as possible.
Also, we implement measures that favour your privacy and security, such as encryption to keep your data private while in transit and protecting your account with a password. However, you must prevent unauthorized access to your account by selecting a hard-to-guess password and protecting it appropriately. Also, you can help to protect your account by limiting access to your computer or device, and by signing off after you accessed your account.
We specifically restrict access to customers' personal information to only our employees, contractors and agents who need that information in order to process it. Anyone with this level of access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Retaining your information
We retain data that we collect for different periods of time depending on what it is and how we use it. For instance, you can delete some data whenever you want to. Meanwhile, other data is deleted or anonymised automatically after a set period of time, such as data in server logs. And we also retain some data for longer periods of time when it is necessary for legitimate business or legal purposes, such as security, prevention of fraud and abuse, or for keeping financial records.
When you delete data, we make sure that your data is safely and completely removed from our servers or retained only in anonymised form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.
Compliance & cooperation with regulators
We might revisit this privacy policy in the future to make sure that we process your information in ways that comply with newer regulations.
Data transfers
We may maintain servers that are in geographical locations that may not be on the country where you live. Also, data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.
Terms and conditions
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Effective since 12th of November of 2020
What’s covered in these terms
We are aware that Terms and Conditions are not the most interesting read for most people, but they are important because they outline both what you can expect from us as you use our products and services, and what we expect from you as well.
In these terms we explain to you how we run our business, what laws apply to our company, and how we will interact with you. Consequently, these terms help us to define our relationship with you on each interaction we have. For instance, these terms cover the following topics:
- What you can expect from us: i.e. how we provide and develop our products and services
- What we expect from you: i.e. here we establish certain rules for using our products and services
- What we build: i.e. here we describe the intellectual property rights to the products and services you find in our website
- In case of problems or disagreements: i.e. here we describe other legal rights that you have.
It is important that you fully understand these terms because you are agreeing to them by using our products and services. If you do not agree to these terms, you should stop using our products or services and also close your customer account.
Along with these terms, we also drawn a Privacy Policy, which we encourage you to read because though it’s not part of these terms, it will alow you to better understand how you can update, manage, export and delete your personal information.
Who we are
Tiktaalik Dev provides these products and services to you. When you do business with us, you are contracting with Rodrigo Gambra-Middleton (CEO) who is located in, and subject to the laws of, the Republic of Chile. Our postal address is:
Gran Avenida J.M. Carrera 9580El Bosque, Santiago
Chile, CP 8030005
Age requirements
If you’re under the age of 14, then you must have your parent or legal guardian’s permission to create an account in our website and to enter into any business operation with us. Please ask your parent or legal guardian to read these terms with you.
If you’re a parent or legal guardian, and you allow your child to use the services, then these terms apply to you and you’re responsible for your child’s activities in our website and when dealing with us.
We do not knowingly collect or solicit personal information from anyone under the age of 14 or knowingly allow such persons to register for our services or products. Hence, if you are under 14, please do not attempt to register or send ANY information about yourself to us.
In the event that we learn that we have collected personal information from a child under age 14 without verifiable parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 14, please contact us at
Your relationship with us
In these terms we hope to better define the relationship between you and Tiktaalik Dev. Esentially, we permit that you use our products and services if you agree to follow these terms.
Please note that when we speak of 'Tiktaalik', 'we', 'us' and 'our', we mean Tiktaalik Dev.
What you can expect from us
A range of useful products and/or services
We provide a range of products and services that are subject to these terms, including:
- Apps that help you receive payments online from your e-commerce store
- Apps that expand (known as extensions) the native capabilities of popular web applications
- Apps that allow you create bots in social media platforms
- Apps suitable for scientific purposes
- Apps suitable for georeferentiation and deployment in the cloud
- Website development and implementation of online stores
Improvement of our products and services
We’re driven to continually explore new technologies and features that may improve our products and services. For instance, some of our applications take advantage of integrating Google Maps to display georeferenced data, while others leverage the API of other websites and platforms. Over time, and as part of this continual improvement, we sometimes may add or remove features and functionalities, especially when we rely on interacting with an API or our software integrates with third-party applications.
If we make some changes that could negatively impact on your use of our products or services, or if we eventually stop offering any of them, we will place a notification in our website and maybe contact you directly by email in some cases.
What we expect from you
To follow these terms and any other specific additional terms
The permision we give you to use our products and/or services continues as long as you meet your responsibilities in:
- These terms
- Specific additional terms that may apply
- Software licenses that accompany our products
Please note that even though we provide a license for you to use our products, we retain any intellectual property rights over our own code.
Using our products or services
Your customer account
You can create a customer account when purchasing products or services from us, as long as you are older than 14 years old. We require a customer account to ensure that we are able to fulfil your purchase, as well as to allow us to record your contact information in case we ever need to reach you.
You are responsible for not sharing your account data with anyone you do not specifically authorise to act on your behalf. This means that you must take reasonable steps to keep your account and your password secure.
Using our products and services on behalf of an organisation
To use our products and services on behalf of an organisation, an authorised representative of that organisation must agree to these terms.
Communications
We may sometimes send you announcements and other information related to our products and services. To learn more about how we communicate with you, please read our Privacy Policy.
You are welcome to give us feedback to improve our products or services, and we may act on it though it would be without an obligation to you. In any case, we will endeavour to acknowledge your contributions in the most appropriate manner possible.
Software licenses
Some of our services include downloadable software. We give you permission to use that software according to the license that accompanies each product. This license might be proprietary sometimes, though most of the time we favour open-source licenses.
Please note that sometimes we may offer different licensing options depending on the intended use for our software, but whether a product is offered with one type of license or another, this does not implies a link between that license type and whether we decide to ask a fee for your purchase or we give it away without a charge.
In case of problems or disagreements
By law, you have the right to a certain quality of service, as well as to access ways to fix problems. These terms do not limit or take away any of those rights. For instance, you continue to enjoy all legal rights granted to consumers under the Chilean law.
Warranty
We provide our products and services with care and reasonable skill. However, if somehow you are not satisfied with the quality level described in this warranty, hereby you agree to tell us what you think is the problem and we will work with you to try to amicably resolve the issue.
Disclaimers
We make no other commitments about our products and services beyond those that are described in the Warranty section of this document, as well as those stated in the specific additional terms or that are established by Chilean laws.
Also, we do not provide any implied warranties, such as merchantability, fitness for a particular purpose and non-infringement.
Liabilities
For all users
These terms only limit our responsibilities as allowed by Chilean law. Specifically, these terms do not limit our liability for fraud, fraudulent misrepresentation, gross negligence or willful misconduct. However, we won’t be responsible for any other losses other than the rights and responsibilities described in this section, unless they’re caused by our breach of these terms or other specific additional terms.
For business users and organisations only
If you’re a business user or organisation, then you hereby agree that you will indemnify Tiktaalik Dev and its directors, officers, employees and contractors for any third-party legal proceedings (including actions by government authorities) arising out of or relating to your unlawful use of the products and services, or the violation of these terms or any other specific additional terms. This indemnity covers any liability or expense arising from claims, losses, damages, judgments, fines, litigation costs and legal fees.
In particular, Tiktaalik Dev will not be responsible for the following liabilities in regard with your business:
- Loss of profits, revenues, business opportunities, goodwill or anticipated savings
- Indirect or consequential loss
- Punitive damages
Our total liability is limited to the fees that you paid to use our software or services, and only during the duration of your suscription or warranty period.
Suspending or terminating your access to our website
We reserve the right to suspend or terminate your access to our website, or to delete your customer account, whenever any of the following things happen:
- We are required to do so to comply with a legal requirement or a court order
- We reasonably believe that your conduct causes harm or liability to another user, a third party or us – for instance, due to your engagement in hacking, phishing, harassing, spamming, misleading others or by scraping content that doesn’t belong to you.
If you believe that your customer account has been suspended or terminated in error, you can appeal by clearly stating your case, in writing.
Settling disputes, governing law and courts
Chilean law will govern all disputes in relation to these terms or any other specific additional terms, regardless of conflict of laws rules. Therefore, any dispute will be resolved exclusively in the courts of the city of Santiago, in the Metropolitan Region of the Republic of Chile, and hereby you and us consent to personal jurisdiction in those courts.
About these terms
As stated above, you have certain rights under Chilean law that cannot be limited by a contract like these Terms and Conditions. Therefore, these terms in no way intend to restrict those rights.
These terms describe the relationship between you and Tiktaalik Dev and do not create any legal rights for other people or organisations, even if others benefit from that relationship under these terms.
In case that these terms conflict with the specific additional terms of any product or service, then those additional terms will rule for that product or service.
Also, if it turns out that a particular term is found by a court to be not valid or enforceable, this will not affect any other terms. Similarly, the eventuality that we do not take action right away whenever you might not follow these terms or any specific additional term does not mean that we are giving up any right that we might have of taking action in the future.
We may update these terms and other specific additional terms to adapt them to any changes in our products and services, or in how we do business (e.g. when we add new products, services, features, technologies, pricing or benefits). We could also update these terms as a result of legal, regulatory or security reasons, or when needed to prevent abuse or harm.
Finally, if we ever change these terms or other specific additional terms, we will provide a reasonable advance notice so you have the opportunity to review those changes. However, we will make an exception in cases like when we launch a new product, service or feature, or in urgent situations and when we must respond to legal requirements.