At Tiktaalik Dev we are aware that you are trusting in us when using our website or products, and that this means we must live up to the expectation of protecting the information we collect from you.
Effective since the 12th of November of 2020
At tiktaalik Dev we build software and websites, hence the information we collect is intended to help us in providing you with products and services.
On the other hand, this policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. Especifically, it does not apply to:
- The information practices of other companies and organisations that advertise our services and/or products
- Services offered by other companies or individuals, including products or sites that may be linked to from our services.
Changes to this policy
Information that Tiktaalik Dev collects
We want you to understand the types of information we collect as you use our website and/or purchase our products or services.
Esentially, we collect information that helps us to provide a better service to you, and for billing purposes. We also collect information if it's required for tax or legal purposes and we treat it as personal information, hence worthy of keeping it safe.
In particular, we collect two diffrent kinds of information from you at different stages of our interaction with you: when browsing our website and when you become a client.
On one hand, when you browse our website we collect anonymous information that doesn't track back to you in a personal manner, but instead simply allows us to do some analytics on the traffic our website receives so that we might understand what contents are relevant to users. This information might include:
- Your browser and device type
- Operating system
- Broad geographical location (based on your IP address)
- Date, time and referrer URL of your request.
On the other hand, when you create a client account, you provide us with personal information that includes your name, email and a password. You can also choose to add a phone number or an address to your account. Based on this data, we may contact you by email or other means. For instance, we may send you promotional offers or communicate with you about your use of the website.
We do not knowingly collect or solicit personal information from anyone under the age of 14 or knowingly allow such persons to register for our services or products. Hence, if you are under 14, please do not attempt to register or send ANY information about yourself to us.
Why we collect data
We use data to for the purposes of:
Providing our products and/or services
We use your information to deliver our services, such as allowing you to download one of our products or to provide content that is more relevant to you as a client or visitor of our website. We also might ask information to allow us to answer your queries in our helpdesk service.
Measuring the performance of our website
We use some data for Google Analytics to understand how our website is used. For example, we analyse data about your visits to our site to do things like optimise product design.
Communicate with you
We use information like your email address, to directly interact with you. For example, we may send you a notification about upcoming changes or improvements to our services. And if you contact us, we’ll keep a record of your request as we help solve any problems you might encounter.
Managing, reviewing, and updating your information
Of course, upon your request we will be glad to update any personal information that you may deem necessary. Furthermore, if that's what you want, we will also delete any personal information as long as current legislation doesn't prevent us from doing so. For instance, this could happen to fulfill our tax obligations of record keeping.
Ways to review & update your information
When we share your information
We do not share your personal information with companies, organisations or individuals outside of our company except in the following cases:
With your consent
We’ll share personal information to other parties when we have your consent. For example, if as part of future service or product we might give you the option to share contents then we’ll ask for your explicit consent to share any sensitive personal information.
For legal reasons
We will share personal information to other parties if we deem necessary to access, use, preserve or disclose information to:
- Meet any applicable law, regulation, legal process or enforceable governmental request
- Detect, prevent or otherwise address fraud, security or technical issues
- Protect against harm to the rights, property or safety of our company, our staff, our users or the public as required or permitted by law
- We may share non-personally identifiable information with our partners – such as publishers, advertisers or developers. We also allow specific partners (e.g. Google Analytics) to collect information from your browser or device for measurement purposes using their own cookies or similar technologies.
Protection of our busines and other parties
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to:
- Comply with the law or a court order
- Enforce or apply our Terms and Conditions and other agreements
- Protect the rights, property, or safety of our company, our employees, our users, or others. This includes exchanging information with other companies and organizations for purposes of fraud protection and reduction of credit risk.
Keeping your information secure
If we ever detect something that we think you should know about, we’ll notify you as soon as possible.
Also, we implement measures that favour your privacy and security, such as encryption to keep your data private while in transit and protecting your account with a password. However, you must prevent unauthorized access to your account by selecting a hard-to-guess password and protecting it appropriately. Also, you can help to protect your account by limiting access to your computer or device, and by signing off after you accessed your account.
We specifically restrict access to customers' personal information to only our employees, contractors and agents who need that information in order to process it. Anyone with this level of access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Retaining your information
We retain data that we collect for different periods of time depending on what it is and how we use it. For instance, you can delete some data whenever you want to. Meanwhile, other data is deleted or anonymised automatically after a set period of time, such as data in server logs. And we also retain some data for longer periods of time when it is necessary for legitimate business or legal purposes, such as security, prevention of fraud and abuse, or for keeping financial records.
When you delete data, we make sure that your data is safely and completely removed from our servers or retained only in anonymised form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.
Compliance & cooperation with regulators
We may maintain servers that are in geographical locations that may not be on the country where you live. Also, data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.